Communicating with School
We believe strongly that regular communication between school and home is essential in order that pupils make progress; academic progress as well as personal progress. With this in mind, we would like to make it as easy as possible for parents to contact the school. The main point of contact for parents is via the Wellbeing team, which consists of Miss Megan Morris (Wellbeing Administrator), Heads of Year, and Heads of Key Stage. We are available to discuss any difficulties or concerns that may arise, relating to the wellbeing or progress of our pupils.
Key Stage 3: Years 7, 8 and 9
Key Stage 4: Years 10 and 11
Key Stage 5: Years 12 and 13 (The Sixth Form)
Emailing the School
We have a designated email account for each year group so that parents can contact the wellbeing team, depending on which year your child is in:
These email accounts are monitored by the Heads of Year, Heads of Key Stage, as well as members of the Senior Leadership Team. Your message will be forwarded to the person most appropriate to deal with your concern/query, in line with our Communication Policy. Please remember to include your child’s name, which site (Gelli Haf or Gwyndy), and as many details as possible.
In addition, we have a number of other email accounts that can be very useful to parents:
The school’s general email address (email@example.com) should be used for administrative queries only, such as:
• External agencies (eg social services, teaching staff agencies)
• Communication between schools (eg school transfer requests, requests for CTF files)
• Local Authority communications/notifications
• Sales enquiries
All other communication, including messages relating to pupils, should be sent via the appropriate year group account.
Phoning the School
If you would like to discuss any matter relating to your child’s progress or wellbeing, you should speak with our Wellbeing Administrator, Miss Megan Morris in the first instance. Please contact the main office in school in the usual way (01443 875227), select your preferred language, and then option 3. Miss Morris will be available to take your calls between 7:45 and 3:30, Monday to Friday. Part of Miss Morris’ role is to liaise between all members of the school’s community, including external agencies. She meets regularly with members of the Wellbeing team, and plays an integral part in contributing towards the school’s policies. Miss Morris will be able to deal with most queries and concerns, but will transfer you to another member of the Wellbeing team if necessary. Our Wellbeing team consists of Heads of Year, Heads of Key Stage, as well as staff that work in our Wellbeing Rooms. Please be mindful that almost every member of our Wellbeing team has teaching commitments, and will not be available at all times to take telephone calls. Where necessary, Miss Morris will take your details and will arrange for a member of the Wellbeing team to give you a call at a time that is convenient for you.
Visiting the School
We warmly welcome parents into school as frequently as possible; indeed, we believe that this is an integral part of supporting pupil progress and wellbeing. We kindly request that parents contact school prior to visiting, in order to make an appointment. This is so that we can ensure that you are able to meet with the person best able to deal with your query/concern, that we allow sufficient amount of time to meet with you, and so that we are able to gather any information required prior to your visit. In most cases, members of the Wellbeing team will need to speak with your child’s teachers, in preparation for your visit.
Gellihaf Campus, Gelli Haf Road, Blackwood, NP12 3JQ
Y Gwyndy Campus, Pontygwindy Road, Caerphilly, CF83 3HG